Limited on hotspot
Quadmom98
Newbie

Daughter got notice she almost reached hotspot data.  Now she cant use Whatsapp or apps on her phone.  Only can make calls

Labels (1)
0 Likes
Re: Limited on hotspot
Ann154
Community Leader
Community Leader

The hotspot data usage is counted against the overall data usage, but shouldn't affect the phone only data.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Limited on hotspot
vzw_customer_support
Customer Service Rep

We live and breath by these apps, so I know the importance of getting them to work, Quadmom98. What happens when your daughter tries to use Whatsapp or other apps? Do they work when she’s on wi-fi?
 When she uses the My Verizon app, how much data does it show that’s been used this month?


David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes