5/19 Purchased new phone IN STORE. They had no stock and offered to have it shipped to me 2 day mail.
6/3 Still no phone. UPS says its lost and to call Verizon. Verizon says they can cancel my "order" and I have to wait 8-10 days to re order something I already bought once. I have already paid fees and taxes once in the store.
4 different representatives...4 different answers
I only expect a fair and expedited solution. I have waited long enough for a 2 day shipment and would like some decent treatment as I have been a Loooong time customer.
I don't blame you for feeling frustrated by the mixed messages of 4 different representatives and 4 different answers. With lost orders, our refunds are processed through a specialized team for tracking purposes. I realize this methodology does not produce results on your side of the fence. Is there perhaps another eligible line on the account that an order can be placed on?
-David
David, I think you are completely missing the point. I don't want to order ANOTHER phone on a new line or other line. I have NOT been contacted or transferred to any specialized team.
Verizon has majorly dropped the ball here.
I have not canceled the order yet. I have no clue what to do next.
Terrible customer service
Hello tw22575. We definitely want to be sure to do all we can and provide the best next steps for you in this situation. I have sent you a Private Note. Please respond at your earliest convenience.
-Tanisha
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