Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Lost tracking number
Anonymous
Not applicable

I sent in two IPhone 12 pro max when we upgraded to the 13. The man at verizon packaged it up to where we just had to drop it off for it to be shipped out.  We can't find the tracking number and verizon is stating they have not received it and is trying to charge us $1,000 for the phones. Is there anyway I can find the tracking number because the lady at customer service said they have no way to find the tracking number unless we had it.

0 Likes
Re: Lost tracking number
vzw_customer_support
Customer Support

We can understand the importance of getting this information, Hailey, because $1000 is a lot of money.  However, if we did not sen dyou the shipping label, we do not have the tracking information.  If you received the tracking label from the agent at he store, I would advise you to reach out to them for assistance with obtaining the number.  

*Lisa

0 Likes