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Merge Incoming Calls
LogCon
Member

Is there a proper sequence to follow in order to merge incoming calls?  When I am on my phone and another person calls: I can accept the 2nd incoming call, I can switch between the two calls, however, the merge calls button is greyed out.  Does anyone have the same issue or can provide some guidance?

Many thanks,

Victor

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Re: Merge Incoming Calls
vzw_customer_support
Customer Support

LogCon-

3-way calling is a fun feature I certainly use so I definitely want to make sure it works for you as well. You would need to start making the call originating from your phone to the first person. Then you can add another caller and merge all 3 as long as you make both phone calls from your end. Please follow the link for our 3-way calling FAQ's (See # 2) work https://vz.to/2dBqR3e

 


Carmen_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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