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Message+ App won't clear badge number
Erinck333
Member

I just switched to the iPhone X and I'm using the Verizon message+ app.  It shows I don't have any messages until I get a new text, then it says I have 14,355 new texts?!?  Once I read the new text the number count disappears then the exact same thing happens when I get another new text. Not sure what to do?

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Re: Message+ App won't clear badge number
vzw_customer_support
Customer Support

Yikes! That's quite a significant difference in your new message count, Erinck33. I'm sure we'll get a way to keep that notification number to reflect your true new message count. When you activated Message+ onto your new phone, did you chose the option to restore your message history to the new phone? Within the Message+ application, do you see any conversations in the history reflected in a bold font or with any message count next to the conversation itself? What model device did you move from?

 

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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