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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Message+ App won't clear badge number

I just switched to the iPhone X and I'm using the Verizon message+ app.  It shows I don't have any messages until I get a new text, then it says I have 14,355 new texts?!?  Once I read the new text the number count disappears then the exact same thing happens when I get another new text. Not sure what to do?

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Re: Message+ App won't clear badge number
Customer Support

Yikes! That's quite a significant difference in your new message count, Erinck33. I'm sure we'll get a way to keep that notification number to reflect your true new message count. When you activated Message+ onto your new phone, did you chose the option to restore your message history to the new phone? Within the Message+ application, do you see any conversations in the history reflected in a bold font or with any message count next to the conversation itself? What model device did you move from?


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