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Message + app not giving notification of received messages


Since the latest Message + update none of our iPads are showing or receiving audible updates when messages are received.  Through testing found the only time I can get notifications of any type is when the Message + app is open and the screen of the iPad is unlocked which is really of no use.  Is there a fix for this?  This used to work without an issue until about a month or 2 ago.  Please help.

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