Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Message+ doesn't work anymore with Sierra OS on Mac
RK1199
Member

With the Sierra operating system, I now see blank bubbles where text should be on the Message+ app on my Macbook. This makes the app next to useless. It notifies me when I've received a text, but doesn't show me the message.

Now that Sierra has been out for 2 months, and with dozens of people reporting this problem, I hope that Verizon will update the software.

Also, it would be convenient if synchronization between my phone and the computer app were better. Often the computer would be missing messages.

Below is an example of what I see: Usually text bubbles, and occasional messages showing up.

Screen Shot 2016-11-13 at 20.30.39.png

Labels (1)
0 Likes
Re: Message+ doesn't work anymore with Sierra OS on Mac
vzw_customer_support
Customer Support

RK1199,


Keeping your device running smoothly at all times is always a priority. I'm concerned to hear that things aren't working for you. At this time we haven't put out an update to this app specifically for Sierra. You can check for updates to the app periodically. Until that becomes available you can also use the web application for this at http://vz.to/2eTK96E . The other option would be reaching out to Apple to see if they have any workarounds or settings that could be adjusted to help this run correctly.


AndrewT_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Message+ doesn't work anymore with Sierra OS on Mac
AdamHirshan
Member

I have the same problem, but can offer this workaround:

When the message bubbles are blank, resize the application window (make it bigger) and text will appear in the bubble.

0 Likes
Re: Message+ doesn't work anymore with Sierra OS on Mac
lukereh
Member

I found a fix for verizon message blank messages. It also seems to reduce the CPU usage which may have been caused by the blank messages.

0 Likes