Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Mobile + Home Rewards savings error**please fix**
Kieuhnguyen99
Member

I have the below error for more than one month and countless hours talking with the reps. Verizon should up the customer service game, every time I call they made me enroll via the text link, via the app, browser, steer to Fios customer service, and each takes more than 1.5 hours. It’s beyond frustrating

“Mobile + Home Rewards savings may be affected after pending account changes are made.”

 

 

Tags (1)
0 Likes
Re: Mobile + Home Rewards savings error**please fix**
vzw_customer_support
Customer Support

Hi, there! We definitely want to make sure this is resolved for you. Please send us a Private Note for support.

*Anna

0 Likes
Re: Mobile + Home Rewards savings error**please fix**
Kieuhnguyen99
Member

How do I send you a message? I contacted CS again today and they just repeatedly made me go through the same with no issue. It’s absolutely the worst customer service experience of any company. I would not recommend Verizon to anyone. 

0 Likes
Re: Mobile + Home Rewards savings error**please fix**
vzw_customer_support
Customer Support

Kieuhnguyen99, 

 

We are so sorry for the confusion. We have sent you a Private Note. Please reply to that note and we can continue.

-Jenelle

0 Likes