Mobile + Home rewards Error

[vzw_customer_support]

We would be happy to look into this with you. Can you confirm the name of your plan for both Verizon FiOS, and Verizon Wireless? *Robert

[jj49]

Send me private message so I can reply to you with information

[Snowhunter]

I have the same issue. They can't fix. It's been over a year with no results 

[Snowhunter]

Has anyone received a resolution on this yet. Thanks 

[vzw_customer_support]

We understand you're having the same type of situation going on with getting Mobile + Home Rewards. How long have you been seeing this in the My Verizon app? *Zaak

[VerizonUser632]

I am getting this same error

[vzw_customer_support]

VerizonUser632,

That's never what we want. Our goal is to make sure we can get to the bottom of any issues for you and you can save what you should. Where are you seeing this error? Do you have any pending changes on either account?

-Andrew

[justchiragpatel]

I have the same issue. Out of my 6 lines, only one line is showing this discount of MObile + Home internet. Verizon opened ticket since last month and no answer yet. EVerytime I call them, i have to tell them same story again and again and same result all the time. Did I make mistake transferring from Tmobile? Looks like worst customer service i have ever seen.

[Camilowsky]

I have the issue where I cannot enroll since i get an error saying to try again later. No one can help, clueless customer service. Can someone from verizon on this forum can help?

[david1023540]

For everyone - I am just saying, this did not just happen to us. I have been battling for a long time as well and still nothing. I am actually on the phone with Customer Service now and have been on the phone for 3 hours! I think this is a Bellwether proceeding and we should take this up with through arbitration... I bet there are 100s of people and they do not even know!