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My Apple Watch 3 won't connect to cellular network
dahill522
Enthusiast - Level 1
‎10-18-2017 05:30 PM

When I leave my house without my phone, my Apple Watch 3 will not connect to the Verizon Network.   I have tried to reseting all my Wifi Networks, so it's not trying to connect to a Starbucks or somewhere else that needs a password.   It must have something to do with Verizon. 

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Re: My Apple Watch 3 won't connect to cellular network
dahill522
Enthusiast - Level 1
‎10-21-2017 05:01 AM

I work with Verizon support who conferenced in Apple support and got it working again.  I had to unpair and pair it again as a new watch and not restore from a backup.  When doing this I had to choose the option to remove the current plan.  When pairing, I set up the plan again.   It worked great.  I was going to try and do a restore and see if I can get all my settings back but haven‘t made that many changes since is was relatively new.

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Re: My Apple Watch 3 won't connect to cellular network
vzw_customer_support
Customer Service Rep
‎10-20-2017 05:38 PM

I’m sorry to learn that you are experiencing issues connecting to the Verizon Wireless cellular network, dahill522. Did you set up cellular service on your watch as per the steps listed at this link?: https://www.verizonwireless.com/support/knowledge-base-215386/

 

 

AntonioC_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Apple Watch 3 won't connect to cellular network
dke2802
Enthusiast - Level 1
‎10-20-2017 05:57 PM

My local verizon reseller did it

DKE IPhone

2802 Lakeview Dr.

Yankton SD 57078

(605) 660-5125

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Re: My Apple Watch 3 won't connect to cellular network
dahill522
Enthusiast - Level 1
‎10-21-2017 05:01 AM

I work with Verizon support who conferenced in Apple support and got it working again.  I had to unpair and pair it again as a new watch and not restore from a backup.  When doing this I had to choose the option to remove the current plan.  When pairing, I set up the plan again.   It worked great.  I was going to try and do a restore and see if I can get all my settings back but haven‘t made that many changes since is was relatively new.