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My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
courtneysotrill

My screen is completely black but you can hear the passcode being typed in. I was just wondering if there was a way to recover my pictures on the phone.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
kaebfly
Leader

You can if you connect your phone to a computer. Usually a program or a dialogue box will open on your computer asking if you want to sync photos from your phone.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
courtneysotrill

It said I have to trust the computer first, how do I trust the computer if I cannot see the screen?

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
Salisbury
Sr. Member

    courtneysotrill, what platform is the computer on, Windows or Mac and what operating system? If Windows I should be able to help you out here. But easier than trouble shooting why don't you use iTunes that's the software program developed by Apple to work with Apple Devices such as the iPhone. That would be the easiest way to recover the pictures from the iPhone. If iTunes is not installed on the computer it is free from the Apple website.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
Salisbury
Sr. Member

   Forgot to mention. If you used iCloud, Verizon Cloud, etc. Then these pictures night be backed up to one of these Clouds.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
courtneysotrill

the computer is a windows, and i tried to go on itunes but it kept telling me to type in the passcode and then trust the computer.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
Salisbury
Sr. Member

  On the iPhone go into Settings > General > Reset - and tap on Reset Location & Privacy. Open iTunes again plug the iPhone into the computer, the dialog box trust this computer should now work.

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Re: My Iphone 5s is broken and you cannot see the screen but you can type in the passcode, is there a way that they can recover my pictures?
vzw_customer_support
Customer Support

Hey Courtneysotrill. Pictures are memories, and I know how I would feel if I lost mine. Have you tried going to iCloud.com to view the pictures there? If you know your Apple ID and password, you should be able to see your backed up photos.


Let me know if that works for you.


MarcusSS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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