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My calls are randomly muted
Winston777
Member

Both my wife’s in my calls are randomly muted. The collar on the other end cannot hear us and will hang up. It’s as if something is using the microphone besides the phone app. We have an extender. It happens on Wi-Fi or on cellular only.

 

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Re: My calls are randomly muted
Winston777
Member

Darn. We have #iphone 12 pro and #iphone 11

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Re: My calls are randomly muted
vzw_customer_support
Customer Support

Winston777, 

 

Thank you for the details. I can only imagine how frustrating this is for you. Let's get a few more details. Does this happen on all calls and all locations? Is it only outgoing or incoming as well? Does is happen if you are using a headset?

 

-Jenelle

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Re: My calls are randomly muted
vzw_customer_support
Customer Support

Hi, there. We always want you to be able to have a successful, clear call. We recommend turning Bluetooth off (if it is on), and seeing if that helps. For further support, please send us a Private Note.

*Anna

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