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My iPhone 5s shuts off with a full battery and won't turn back on when plugged in. It just shows a low battery symbol on the screen. How do I fix this?
MellyKelly
Member

My iPhone keeps shutting off with a full battery and only shows a low battery symbol on the screen. How do I fix this??

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Re: My iPhone 5s shuts off with a full battery and won't turn back on when plugged in. It just shows a low battery symbol on the screen. How do I fix this?
vzw_customer_support
Customer Support

MellyKelly,


Oh wow! That would definitely concern me just the same. That definitely seems quite inconvenient and we want to make sure that you have a working and reliable device. How long has this been going on? Since this started happening have there been any changes to the device such as new apps, app updates, software updates or even damage?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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