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My phone 6 Plus sucking up all the data
Sonya54
Member

I am going crazy, my phone is sucking up all the family shared data, I am a working mom and It it well known that Mom uses her phone the least , now all the sudden it has used up 7.85 gb of the 8 we share, I cut everything off on my phone until I can figure out why this is happening. I use fb on occasion and I use email to communicate with teachers.  Anyone who what has happened?

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Re: My phone 6 Plus sucking up all the data
vzw_customer_support
Customer Support

We want your phone to be fully functional. Do you know of any changes to your account recently? How long have you had your iPhone 6 Plus?

RobertH_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


Re: My phone 6 Plus sucking up all the data
mama23dogs
Sr. Leader

Look, at what is using a lot of data and uninstall any app with high usage.

back up the phone

Factory reset the phone

IF that doesn't fix the problem, contact Apple for a replacement.

Re: My phone 6 Plus sucking up all the data
Salisbury
Sr. Member

    Sonya54, have you taking a look in Settings > Cellular - and scroll down to Use Cellular Data For:

Just below each App in there it will show how much Data that App has used.

  Also where you tend to use Facebook and Mail often. You might what to go to Settings > General > Storage & iCloud Usage > Manage Storage - to get an idea on how much Storage they are using.

Re: My phone 6 Plus sucking up all the data
Sonya54
Member

Thanks I will check that out.

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Re: My phone 6 Plus sucking up all the data
Sonya54
Member

Thanks for info, I wull check it out.

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Re: My phone 6 Plus sucking up all the data
Ann154
Expert
Expert

Turn off Wifi Assist.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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