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My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. Can a
Cormier1980
Member
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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
winterbaby18
Sr. Member

Have you tried this?

How to Enter iPhone Recovery Mode

1) Connect the USB cable used to sync your device to your computer, but do not connect it to your iPhone.

2) Turn your iPhone off by holding down the sleep/hold button in the top right corner until the slider appears at the top. Slide it. If your phone won't respond to that, hold the sleep/wake button and the home button together until the screen goes dark.

3) When the phone is off, hold down the home button and connect the USB cable (which should still be attached to your computer) to the dock connector. The iPhone will turn on and display the Apple logo. Keep holding the home button until the iTunes logo/USB cable appear on the screen. You can let it go then. The phone is now in recovery mode.

4) If the red empty battery icon appears onscreen, let the phone charge for a few minutes and then restart this process.

5) When the phone is in recovery mode, a window will pop up in iTunes saying that the phone is in recovery mode and needs to be restored.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
winterbaby18
Sr. Member

Have you tried this?

How to Enter iPhone Recovery Mode

1) Connect the USB cable used to sync your device to your computer, but do not connect it to your iPhone.

2) Turn your iPhone off by holding down the sleep/hold button in the top right corner until the slider appears at the top. Slide it. If your phone won't respond to that, hold the sleep/wake button and the home button together until the screen goes dark.

3) When the phone is off, hold down the home button and connect the USB cable (which should still be attached to your computer) to the dock connector. The iPhone will turn on and display the Apple logo. Keep holding the home button until the iTunes logo/USB cable appear on the screen. You can let it go then. The phone is now in recovery mode.

4) If the red empty battery icon appears onscreen, let the phone charge for a few minutes and then restart this process.

5) When the phone is in recovery mode, a window will pop up in iTunes saying that the phone is in recovery mode and needs to be restored.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
Cormier1980
Member

Didn't work. You can tell the phone is on. The screen is somewhat illuminated. But it's very weak. But there are no icons displaying on the screen.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
winterbaby18
Sr. Member

I would call Apple at 800-692-7753 and see about getting a replacement.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
Cormier1980
Member

I guess that is my only other option.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
winterbaby18
Sr. Member

If you can't get into recovery then your out of luck without getting Apple involved.  Sorry Cormier1980.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
Cormier1980
Member

Yeah that's what I figured. Thanks for the help.

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Re: My phone brand new iPhone 6 was constantly shutting down and getting stuck in a number of reboots with red and blue screens. Now it will not turn on at all. When I attempt to turn it on, the white Apple logo appears and then it turns back off again. C
winterbaby18
Sr. Member

If you have an Apple store or an Apple authorized service provider in your area you could also utilize those.

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