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Correct Answer!
My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
Forehand
Member
‎11-10-2015 02:50 PM

my  my phone started to scramble on the screen. I eventually shut it down. Now, it will not cut back on. I have tried all the instructions on this website, but nothing is helping it. Any suggestions??

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Correct Answer!
Re: My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
fernandobot
Sr. Member
‎11-10-2015 02:53 PM

power button and home button (circle) held down simultaneously for ~20 sec didn't help?

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Re: My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
Forehand
Member
‎11-10-2015 04:23 PM

No, that did not help.

On Tue, Nov 10, 2015 at 5:54 PM, fernandobot <forums@verizonwireless.com>

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Correct Answer!
Re: My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
fernandobot
Sr. Member
‎11-10-2015 04:37 PM

you may lose information but it will get you back into the phone. google DFU mode and follow the instructions on the apple website. it should allow you to bring your phone back to life. (you will need a computer with the most recent version of iTunes)

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Re: My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
Forehand
Member
‎11-10-2015 04:46 PM

Yeah, that didn't work either, nothing came on the screen....

On Tue, Nov 10, 2015 at 7:38 PM, fernandobot <forums@verizonwireless.com>

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Correct Answer!
Re: My phone started to scramble on the screen and then went blank, now it won't turn on at all. It is charged.
vzw_customer_support
Customer Support
‎11-12-2015 04:32 PM

Forehand - Time to give your device some CPR to bring it back to life. Please Plug your device to the charger and then Press & Hold down the Power button and Home key for about 30 seconds. If you see the Apple appear release both buttons. Any water/physical damage to your device?
JacobVVV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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