Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My screen will not respond to touch
Henke195
Member

My screen will not respond to touch out of no where and I will have to restart it multiple times for it to work again. I went to the verizon store twice and they said it has 0 damage and all they did was reset the settings and it would work for about an hour or less before acting up again. Thoughts on what I should do?

Labels (1)
0 Likes
Re: My screen will not respond to touch
ynggrsshppr91
Sr. Member

Take it to an Apple store

Re: My screen will not respond to touch
vzw_customer_support
Customer Support
Henke195  This can get frustrating really quick! Let's look into this so we can resolve this issue. When did this start? Have you downloaded anything on the phone that might of caused your screen to freeze?  JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes