did that. didn't work
On Mon, Jan 12, 2015 at 1:57 PM, Verizon Wireless Customer Support <
maryvgal, thank you so much for trying that out for us. This is a real head scratcher. Do you have a new case on the phone at all? Is the speaker at the bottom of the phone clear of any debris and lint? Keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
No. I think I just need to take it to a store
Sent from my iPhone
maryvgal,
Thank you so much for those details. You can always take the device into the store for review. If they cannot find any kind of damage to the device, you would be able to get the device replaced under the warranty. Check out the location of the local Verizon Corporate store locations: http://bit.ly/3SdsA Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
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