Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Need Help Unlocking my SIM CARD!!!

When I go on Manage my Device and I click on

The Pin won't show up. Just an empty box with the exit button. Please HELP!!!

Labels (1)
Re: Need Help Unlocking my SIM CARD!!!
Sr. Leader
Sr. Leader

If you're unable to get your PUK from your My Verizon account, you'd need to contact Customer Service via chat (using the Contact Us link at the top of the screen) or by phone if you have access to another phone.

Re: Need Help Unlocking my SIM CARD!!!
Customer Support

Hey there jtadena, how are things with your phone? Have you called into Customer service for the PUK code yet? We are here and happy to help you get up and running in no time. Let us know if you need any more assistance.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!