exactly if it is built in, how can yo uor Verizon do anything about it. SIM card is not even needed for Verizon 3G devices. You need a second Apple support person. Do you have an Apple Store near you?
I do have a Apple store in my area. I also have chatted with Apple online, they told me to do the forced restore at iTunes and that would take care of the problem. However that didn't work. I wish Apple and Verizon would talk to each other and figure this out instead of pointing the finger at the other guy. Will probably just have to get another phone, but it was working fine until my daughter reset it to give to my wife.
Let's get to the bottom of this once and for all! Please check the model of your device. I say this because of all the iPhone models, the iPhone 4 does not use a SIM card. The iPhone 4s uses a global SIM card so it can be used outside the US, and the iPhone 5, 5s, 5c, 6, and 6plus are all 4G devices and come with a 4G SIM card. Did Apple advise you that your device is an iPhone 4?
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