I ordered the iPhone 13 Pro on Friday and shortly afterwards realized that I had meant to order the iPhone 13 Pro Max. I got in touch with an agent who was able to cancel my order, and she assured me that I would be able to go back into my account within 5-10 minutes to preorder the Pro Max. It is now Sunday, and I am still unable to preorder the phone. I spoke with someone yesterday who said I needed to speak with the online sales department. He transferred me to that department & I was left on hold for about 30 minutes before I was abruptly disconnected. Can someone from Verizon customer support please help me? When I try to preorder, I get a message that the order cannot be completed due to a pending order. The order was cancelled, so why is it still pending in your system? I have 5 lines of service & give Verizon over $300/month. I have never missed or even been late with a payment. I'm extremely disappointed with the lack of service that I have received over the past few days. Someone please help me out. @vzw_customer_support
Good luck. I have been dealing with this issue for awhile. Spent hours trying to get it resolved....and not one person has been able to fix it. Spoke to well over 20 representatives.
I'm in the same boat. I've spoken with 5 people over several hours. This is so stupid.
Message Verizon on Facebook Messenger. I have no clue if they fixed the order issue… but the agent (David) was able to get my new phone upgrades added. @Prizm
No need to fear, help is here! Is it okay if we access your account to further assist? ~David
Start a new topic or ask questions in the open forum.
