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New Device
gilmar4066
Member

Hello Question,

My iphone screen is completely broken and I still paying for it, i do have another iphone that has been paid off. Can i change my line to that iphone and continue to make the monthly payments on the broken iphone?

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Re: New Device
vzw_customer_support
Customer Support

 

I'm saddened your screen is cracked. Yes, you can certainly activate a different phone while completing  the Device Payments associated with your damaged device:https://www.verizon.com/support/smart-setup/. I hope this information is beneficial.   -Yani

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Re: New Device
gilmar4066
Member

But is a brand new device that bought from apple, i can continue to make those monthly payments on the broken iphone correct?

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Re: New Device
vzw_customer_support
Customer Support

Sadly that is correct. Unless you had insurance then you can file a claim. Another option would be to visit a repair shop if you don't have insurance to see if they can fix it. Do you have insurance? 

-Amber

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