Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
New iPhone and horrible coverage
Beach_Talk
Member

I have a new iPhone and cannot talk on phone at home. Much worse than iPhone 5. Is there still a code to dial to boost service ? PLEASE

Labels (1)
0 Likes
Re: New iPhone and horrible coverage
DigitalRules
Sr. Member

Which model iPhone did you get?

Re: New iPhone and horrible coverage
Beach_Talk
Member

6s

Thank you

0 Likes
Re: New iPhone and horrible coverage
DigitalRules
Sr. Member

Check to see if LTE is set to "Data Only" OR "Voice & Data" in the settings menu. Try toggling to whatever it is NOT presently set to & see if that helps.

Let us know your results.

0 Likes
Re: New iPhone and horrible coverage
vzw_customer_support
Customer Support

We want you to be able to talk everywhere you are, Beach_Talk. I agree with DigitalRules. Please check to see if you have Advanced Calling on. Here is how: http://vz.to/1UzLZam
Also, what zip are you in? Do others have issues with signal in your home?

AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: New iPhone and horrible coverage
Beach_Talk
Member

Thank you but that wasn't the problem. We both have new phones with same problem. I've been using wifi enabled calls thru my internet provider my iPhone 5 &6.

I need to be able to answer the phone again without going outside in the rain - it's a business line.  In the past when I called Verizon support I was given a number to call to refresh / update with the cell towers. I was told to do it regularly.

0 Likes
Re: New iPhone and horrible coverage
Beach_Talk
Member

Zip code. 02675

0 Likes
Re: New iPhone and horrible coverage
vzw_customer_support
Customer Support

We want you to get the reliable service you deserve Beach_Talk. The number that you were previously advised to dial would only apply to our 3G devices so that would not work on the phones you currently have. To confirm, is the issue with the service only happening inside your home? Are you having this trouble when attempting to use WiFi calling or are you trying to make and receive the calls over our network?
RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: New iPhone and horrible coverage
vzw_customer_support
Customer Support

We are glad that you internet service provider was able to provide you an application that allows your iPhone 5 to have the Wi-Fi Calling capability. You can refresh the network settings within both devices by going to: Settings>General>Reset>Reset Network Settings. You can perform a test call by dialing #832. Keep us posted of any changes.
RobertH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes