Did you order it from Verizon or from Apple? Or where did you order it from - let me look at the back of my phone. I ordered mine from Apple and think it just says iPhone.
Do you know what model number you have? Look on the back of your phone - in small letters it should start with an 'A' and have 4 numbers... A_____
Congrats on your new phone. We want every feature up and running properly. Lets get this fixed. What is the current carrier and software version on the device? Please also send the model number listed. Settings>General>About.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!