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No Current Texts After Restore From Backup
aleanajoy
Member

No current text messages. My 6s+ was just replaced (exchanged). I did a restore from backup dated last week and all data restored but no current text messages. Is there a way to update texts?

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Re: No Current Texts After Restore From Backup
vzw_customer_support
Customer Support

aleanajoy,


We'd like to see you enjoying your device. The restore will only have information that was on the phone when you did the backup. Do you still have your previous phone to back it up again? If so, I would recommend backing it up and restoring your current phone to that most recent backup. Beyond that, there will not be an option to restore any information dated after you did that original back up.


SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No Current Texts After Restore From Backup
vzw_customer_support
Customer Support

aleanajoy,


We'd like to see you enjoying your device. The restore will only have information that was on the phone when you did the backup. Do you still have your previous phone to back it up again? If so, I would recommend backing it up and restoring your current phone to that most recent backup. Beyond that, there will not be an option to restore any information dated after you did that original back up.


SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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