No one hears my voice when I make a call.

[cherylmac]

Got a new 6 Plus today. When I call someone or someone calls me, they cannot hear me. The ringer is set loud, nothing is covering the speaker. I powered down the phone & restarted it but that didn't work. What's wrong?

[vzw_customer_support]

Hi cherylmac!  I'm sorry to learn of any audio issues w/your iPhone 6! let's look into this a bit closer, as I'm not showing this to be a known issue with the device. When did it begin? Have you checked the microphone for any dust or debris? Are you having the same issue with headphones or speakerphone? Do you have a screen protector on the device that may be covering the microphone?  ChristinaB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!