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No service
mochick1
Enthusiast - Level 2
‎03-10-2016 05:28 PM

This is showing up on my phone .  Yes even with a new SIM card still shows no service .  This is several weeks in of this happening .  I can't receive text nor can I reply to text.

It's an iPhone 6.   Yes I have rebooted and reset the network settings.  Still No service!!!

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Re: No service
vzw_customer_support
Customer Service Rep
‎03-10-2016 05:41 PM

mochick1, let's get your service restored stat. What is the affected zip code you are in? Does service on your phone work in other areas? Does it change indoors vs outdoors? Share details. Thanks!


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service
mochick1
Enthusiast - Level 2
‎03-10-2016 05:44 PM

This started happening in January 2016.

It's happening everywhere. Work, home.  I can't even text at work on my break anymore due to no service..

Zip code. 63834

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Re: No service
vzw_customer_support
Customer Service Rep
‎03-10-2016 06:35 PM

This is not the experience that we want you to have, mochick1. Do you normally have these issues indoors or outdoors? Are there others in the area experiencing the same issues?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service
mochick1
Enthusiast - Level 2
‎03-11-2016 02:17 PM

Not aware of anyone else having this issue.   It's happening indoor and out door.  Everywhere I go!

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Re: No service
vzw_customer_support
Customer Service Rep
‎03-13-2016 03:35 PM

It sounds like you are not activated on our network, mochick1. Please turn off WiFi and re seat your Sim card. Leave WiFi off until your device is activated. You can also activate your phone via iTunes. If you are still having issues, please contact us privately at http://vz.to/1ExQF3c


AllisonC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service
Salisbury
Specialist - Level 2
‎03-13-2016 04:00 PM

    mochick1, also check in Settings > Messages - that iMessages is toggled ON as well as MMS messaging.

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Re: No service
Loquat
Master - Level 1
‎03-13-2016 05:37 PM

The last time I was experiencing the issue of such my phone had to be replaced.  Nothing Apple did (including a new SIM card) fixed the issue. 

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