No sound on iPhone 6 Silver

[ukcatsfan]

I've lost all sound on my iPhone 6, when I try to play YouTube, forwarded, etc. videos set to me. I've tried every possible thing I can think of to fix. Phone still rings; however, I cannot hear "sounds" at all. Please help me with suggestions?

[vzw_customer_support]

ukcatsfan,
You've come to a great place to get some answers! Sorry to hear that you've had trouble with your sound. I appreciate you trying different things to resolve this as well. If you don't mind me asking, what steps have you taken? Please also advise what software version you have on the phone. Thank you.

ErinW_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ukcatsfan]

Hello,

First, please allow me to thank you for your response to my concerns. I do

not know what the problem was this morning. It may have been weather

related, as we have had very strong/serious thunderstorms moving through

all day long. Anyhow, I have since then been able to restore the sound to

my iPhone 6. In order to do so, I took the steps of turning off, and then

turning on again. When restarting, I held down the "program"/"menu" (at

the bottom of the phone) while starting up. Upon doing this, and the phone

restarting, the sound was available on all programs that I have used, so

far.

This was a "trick" that a service technician showed me once, in order to

use on an old, very ancient, Blackberry device; which, I recalled working.

So, I decided to give it a shot on the iPhone device. And, what do you

know? It worked here as well! Coincidence, who knows? At any rate, the

problem is resolved. Once again thank you for your support.

Have a nice day,

On Tue, Apr 7, 2015 at 3:12 PM, Verizon Wireless Customer Support <