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No upgrade promos
KWOLCK
Member

Imagine being a customer for exactly 20 years, and you can't get any promotions on upgrades.  There has to be a way to get someone to escalate to a manager to prevent losing a customer.  But no one knows how to do anything.   If i leave, they will be calling offering the moon to come back. 

Re: No upgrade promos
KR8
Member

I agree. Been a decade with them. Bummer. 

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Re: No upgrade promos
Ann154
MVP MVP
MVP

There are deals for existing customers. You just have to watch for them and they might not be on the phones you want. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No upgrade promos
vzw_customer_support
Customer Support

KR8 Promotions are wonderful and one will come along. However, can you tell us if there is something wrong with your phone? Are you in need of assistance? DoloresK_VZW

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