Imagine being a customer for exactly 20 years, and you can't get any promotions on upgrades. There has to be a way to get someone to escalate to a manager to prevent losing a customer. But no one knows how to do anything. If i leave, they will be calling offering the moon to come back.
There are deals for existing customers. You just have to watch for them and they might not be on the phones you want.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
KR8 Promotions are wonderful and one will come along. However, can you tell us if there is something wrong with your phone? Are you in need of assistance? DoloresK_VZW