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Older Text Messages
Mignon
Member

Hello all, I upgraded from iphone5 to 6splus.. Is it possible to retrieve my old text messages.. Some are important. My old phone has already been reset to factory.. I'm hoping they are saved to my carrier or iCloud.

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Re: Older Text Messages
bd94s10
Sr. Member

The only way I would think it would be possible to recover would be if you restored your device to an older backup that you still had. But most will chime in and have chimed in on posts like this in the past and say there is no way to recover them. That is what I've read numerous times here.

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Re: Older Text Messages
vzw_customer_support
Customer Support

Mignon, I understand making sure that you get your messages over to the other phone. Have you downloading Verizon Messages + on your phone? With this you can back your messages and you should be able to easily move them to the other phone. Let me know if that works for you or if you have any other questions or concerns.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Older Text Messages
smith6612
Sr. Member

Your new phone needs to be restored from your old phone's iCloud or iTunes backup in order to have these messages re-appear.