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One 13 pro preorder shipped, other "Delivery date will be updated soon"
Stenacron
Member

So I preordered one 13 pro for myself and then another for my wife a couple hours afterwards. Both were showing a launch day delivery when I ordered them.

Does anyone else who pre-ordered showing a launch day delivery's order still say "Delivery date will be updated soon"? Really hoping to get both on launch, but the fact it hasnt shipped yet has me suspicious!

Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
melissa8100
Member

Mine still shows launch day delivery but still hasn’t shipped. 

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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
vzw_customer_support
Customer Support

Stenacron, 

 

We are processing orders as fast as we can. They should all be updated with shipping dates by the end of today if they will be delivered tomorrow. Otherwise, the correct shipping date will appear depending on the availability of the color, model, and size. 

-Jenelle

Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
BoSpencer726
Member

I have had the same issue though I just pre ordered 1 on 9/17.  All I see is "deliver date will be updated soon"

Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
RachelAnn29
Member

Having the same issue. I ordered on 9/17 and my order status still says “delivery date will be updated soon.” 

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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
vzw_customer_support
Customer Support

I can understand your anticipation to get your new phone, BoSpencer726. I've sent you a Private Note. Please reply at your earliest convenience.

-Kia

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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
kyliesmommie
Member

I have the same issue. Every. Single. Year. This happens. I am seriously thinking of switching to AT&T. My parents, brother, and sister all pre ordered theirs on AT&T and they all got their phones already. My brother n sister in law got theirs on Friday from apple store. Verizon always says that they’re busy working on getting orders out. But I have yet to receive my pre-order iPhones on the first launch day like Verizon says they will deliver. Why do we pay all this money for cruddy service and lies? I even tried to contact customer service. That’s a joke because I was literally transferred to 8 different agents and not one of them could tell me when my phone will be shipped. I ordered my iPhone promptly on launch day, first thing in the morning. 

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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
DocZac2024
Member
Yeah the dates seem vague. I ordered on 9/19 and it initially said Delivery By 10/1, but a few days later switched to Shipment By 10/1. What does Shipment By mean for delivery times?
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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
vzw_customer_support
Customer Support

RachelAnn29, 

 

We want to make sure you get your phone. Did you receive your phone? 

 

-Jenelle

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Re: One 13 pro preorder shipped, other "Delivery date will be updated soon"
User879
Member

That happened to me with the iPhone12.  Waited a week & then when I got a message that iPhone delivered to store, went it to pick it up but employees at store would not give it to me because only "manager" could open the shipment & "manager" wasn't working that day so had to wait another day.

 

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