Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Order Issue
kdowd
Member

For the second time in a row, I placed an upgrade order this morning for in-store pickup.  An hour later, Verizon canceled the order without explanation. The line that is the subject of the order now shows as having a "pending order" which prevents me from placing a replacement order.  It took me over a month with various Verizon reps to resolve this issue the last time, and here I am again.  The whole reason I paid off the device to get an upgrade is because the phone on that line is not working, so I will now be without a phone until this is resolved, if it ever is. 

0 Likes