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Order Stuck "returning". Can't get order cancelled

I ordered a Iphone 13 Pro online, for shipping. I meant to click pick-up that day. So I canceled the order less then 15 minutes after ordering it. According to Verizon support, it had already been shipped. I was told that the order would not be canceled till it got back to where it came from.

It has been about over a week, and I have read forums with people having the same problem. They are also saying they have waited over a month for it to cancel. I have been to a few stores and talked to over 10 Verizon customer service people, and have been told completely different things every time.  At this point I do not know what to do and I am getting frustrated. I would also like to mention that we have been with Verizon for I believe a decade. 

Re: Order Stuck "returning". Can't get order cancelled
Customer Support

Good afternoon, MClrk! We would love the opportunity to help you in any way we can today! We know it is important to verify the status of your order. Can you please send us a private message to better assist you?