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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
People calling me that get my voicemail are told that my voicemail is full- it is not- I have cleaned it out. Anything else I need to do?
bestik2001
Member

I have an iPhone 5C and have cleared my voicemail out (did save 3 messages)- people calling me that get my voicemail still get the message that my voicemail is full and they can't leave a message.  Is there something else I need to do?

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Re: People calling me that get my voicemail are told that my voicemail is full- it is not- I have cleaned it out. Anything else I need to do?
vzw_customer_support
Customer Support

bestik2001 Not being able to receive your voicemail is a huge concern. We will do our best to help narrow down the issue and get your messages working again. When was the last time you could receive a VM? How long have the 3 saved messages been stored on your device?


SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: People calling me that get my voicemail are told that my voicemail is full- it is not- I have cleaned it out. Anything else I need to do?
bestik2001
Member

Hi! The three saved messages are from January and February. It's been a few

months since folks could leave messages for me. Thanks for checking in. Any

suggestions would be appreciated. I just keep putting off calling customer

service or going into a store

On Wednesday, July 8, 2015, Verizon Wireless Customer Support <

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Re: People calling me that get my voicemail are told that my voicemail is full- it is not- I have cleaned it out. Anything else I need to do?
vzw_customer_support
Customer Support

I appreciate the additional details provided bestik2001. This will help us get to the bottom of your voicemail concerns. Are you using Visual Voicemail to check voicemail? I also want to check a few settings on our end. I will be sending you a private message so we can further assist and get your voicemail up and running.



Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: People calling me that get my voicemail are told that my voicemail is full- it is not- I have cleaned it out. Anything else I need to do?
bestik2001
Member

I do not use visual voicemail

On Thursday, July 9, 2015, Verizon Wireless Customer Support <

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