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People keep telling me that they can't hear me on my iPhone 6
august06
Member

I used my iPhone 6 for over a year and lately it seems that the call quality is not good.  I have been on the phone with several people over the last few weeks and I can hear them fine, but they can't really hear me.  They have told me that I fade in and out.  I am not using Bluetooth of anything like that so I am not sure what the issue is.  I am in a good coverage area so any guidance would be appreciated.

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Re: People keep telling me that they can't hear me on my iPhone 6
vzw_customer_support
Customer Support

@august06

It’s important that your callers can hear you when you’re on calls. I would love to assist you.

When did this problem begin? What is the current software version of your device: http://vz.to/1OzZ3d2? Since this problem began, have you tried soft resetting the device: http://vz.to/1Od8EGs? Please keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: People keep telling me that they can't hear me on my iPhone 6
august06
Member

I am on iOS 9.2.1 which seems to be the latest version.

These issues started at the beginning of the year and have progressively gotten worse.

Yes, I have reset the device but nothing has been solved,

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Re: People keep telling me that they can't hear me on my iPhone 6
vzw_customer_support
Customer Support

Thanks for sharing the iOS version august06, you have the latest version installed. Please reset the network settings this time and test. See steps at this link: http://www.verizonwireless.com/support/iphone-6-reset/


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: People keep telling me that they can't hear me on my iPhone 6
DigitalRules
Sr. Member

Exactly the same problem I was having. I could always hear fine, but people had trouble hearing me at times.

Problem solved by turning OFF advanced 4g calling (VoLTE) Even though advanced calling can sound a bit better, it just isn't as reliable as calls on the good ole 1x network.

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Re: People keep telling me that they can't hear me on my iPhone 6
august06
Member

I appreciate this feedback.  Exactly how would do this and does it effect anything else?

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Re: People keep telling me that they can't hear me on my iPhone 6
DigitalRules
Sr. Member

Not sure how to turn it off on an iPhone as I am an Android user. Not sure if anything else will be affected other than losing the ability to have simultaneous talk & data. On the plus side, it will improve battery life slightly.

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Re: People keep telling me that they can't hear me on my iPhone 6
Amuschett
Member

Are you using a case? I have a Lifeproof case which I think is causing me the same issue

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Re: People keep telling me that they can't hear me on my iPhone 6
Salisbury
Sr. Member

  august06, to use Advanced Calling you'd have to go into Settings > Cellular - and have Cellular Data turned ON then tap on Enable LTE and have a check mark in Voice & Data. To use HD Voice only you can turn OFF Cellular Data and have Voice Only selected in Enable LTE. So that's basically where the preferences in the settings are worked from.

  Advanced calling is only going to work if you're calling another Advanced Calling capable iPhone and they also have the features turned ON.

   Here's some info from Apple on testing the iPhone microphones. You might just have some dust collected in a microphone that's distorting the sound?

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

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Re: People keep telling me that they can't hear me on my iPhone 6
GiraffeGirl
Member

I have this same issue. I have completed all the recommendations to no avail. in the meantime, I have discovered one other detail that I wonder if anyone else has as part of their issue and just doesn't realize it yet. I only have this issue when my phone is tilted (on my left ear) to the left. Whereas, I don't have this issue on the right side/right tilt. If it occurs, I can tilt to the right and it clears up. Does anyone else notice this?

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