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Phone froze
ClareK
Member

My husbands iPhone is frozen.  It won't close down.

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Re: Phone froze
vzw_customer_support
Customer Support

You've come to the right place for help ClareK. I can certainly understand how inconvenient this must be for him.  Let's get your husband's phone unfrozen so he can go back to enjoying his phone.


Which iPhone does he have? Any damage to the phone? What happens when you try powering the phone off? What steps have you taken to attempt to power the phone off?  Is it frozen on a particular screen? Did it freeze when accessing a certain app or function on the phone?



JohnB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone froze
ClareK
Member

I think it's iPhone 6.  It's frozen on maps.  Can't turn it off.  It says slide to unlock, but it won't slide.

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Re: Phone froze
ClareK
Member

Are you there?

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Re: Phone froze
Snn5
Sr. Leader

Hold Home and Power Buttons.  Should restart.

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