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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Phone line is suspended after last 2 iOS updates
Cleebee
Member

Verizon insists a request reported devices lost or stolen. Increased my contract by one day each as I upgraded late evening and didn't use phone until next day.  There is no record of my calling in the lost/stolen claim nor is there any online activity on my account requesting the suspension. There is obviously a software glitch between Verizon and Apple as it just happened again with the same 2 phones on different days after upgrading to iOS 8.4 and yes once again another day added to my contract for a suspension no one at Verizon can identify. Why do I have to pay the price even by a day when I had nothing to do with it?  I cannot be the only customer complaining about this and why is it only the 2 devices I bought at the same time. Not happening to IPhone 5c IPad etc.  I would just like Verizon to look into the matter and tell me what happened?

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