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Phone not recieved
Stephanietafoya

I sent my iPhone back in the mail two weeks ago when I was supposed to. I just recieved an email saying Verizon didn't receive it. And I'm going to be charged. I followed instructions. It was possibly stolen. What do I do??

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Re: Phone not recieved
GalaxyClass
Sr. Member

Do you have shipping receipt ? Fed Ex or UPS can do a quick track for you and so can USPS but somewhat slower. This will tell you if and where the package was delivered. Also did you have the item covered with shipping insurance?

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Re: Phone not recieved
vzw_customer_support
Customer Support

It can be scary getting a text message saying that you will get charge Stephanietafoya! I will look into this for you. I have sent you a message so I can assist.

AmberF_VZW
Follow us on Twitter @VZWSupport

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