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Phone problems with receiving calls and text messages
Lisawoodside
Member

Why is it My phone is sending phone calls to voice mail. My phone doesn't ring when people call me and it goes to voice mail and I'm not even on my phone and I do not get an alerts that I have a text message. These issues have been occurring since I got a text message that I could upgrade

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Re: Phone problems with receiving calls and text messages
naansalad
Sr. Member

make sure "do not disturb " feature is not on in setting

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Re: Phone problems with receiving calls and text messages
vzw_customer_support
Customer Support

Your phone not ringing for calls is definitely a problem, Lisawoodside. You mentioned this started after you got a text for upgrading. What device are you currently using? Are there any issues with sounds for media? Please try dialing *73, this will disable call forwarding in the event it was set up. You'll hear a fast busy signal and the call will end.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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