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Phone service
dstreet
Member

Phone calls are not going thru or being dropped. This has happened the last 2 days. I have iPhone 6, I'm in Indiana.

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Re: Phone service
vzw_customer_support
Customer Support

Hello dstreet!


Let's figure out what's causing your calls to not go through. What zip code are you in? Do you know anyone else who has VZW who is also having trouble? What is the make & model of your phone? Please share more information, so we can help figure this out.


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone service
dstreet
Member

It's not just me in our area, zip 47452. Most of my contacts on Facebook have the exact same problem

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Re: Phone service
dstreet
Member

iPhone 6 model MG5X2LL/A

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Re: Phone service
vzw_customer_support
Customer Support

Thanks for confirming, dstreet! When you travel outside the area, does service improve? Have you tried any troubleshooting on your phone such as restarting or resetting the network settings?


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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