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Phone went DEAD...
gbrooks799
Member

The Iphone 5s will not take a charge or reboot...

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Re: Phone went DEAD...
vzw_customer_support
Customer Support
gbrooks799, that's definitely not good. We want you to have a working phone so let's get your iPhone back to normal function. Please ensure your iPhone 5s is not on the charger and then press and hold the Power and Home buttons until the Apple logo appears (approximately 10-20 seconds) then release. It should come back up to home screen.

Keep us posted with the results.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Phone went DEAD...
gbrooks799
Member

No Luck... It shows NO sign of life....

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