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Phone won't connect to Verizon service
Alix24
Member

It started last night dropping calls and not connecting to service and then today it started this whole "searching..." things and hasn't done anything else since it went into Searching Mode. I've noticed a few other people going through the same thing. What can we do to fix this. My husband works out of town and doesn't have an iPhone so I can't contact and that's not going to cut it. I need to know what to do ASAP

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Re: Phone won't connect to Verizon service
vzw_customer_support
Customer Support

Let's bring back the reliable service you deserve as I understand how important it is to stay connected with the people that matter most, Alix24. Where are you located? What exact model is your iPhone? Any new apps or updates installed when this began?
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone won't connect to Verizon service
Alix24
Member

Thank you for getting back to me.

My iPhone model is MG5Y2LL/A

And my location is Freeport, Fl 32439

And I'm not sure the exact date of my last

update but it was decent. It's updated to

9.2.1 but I haven't updated it within the

last day or so.

Sent from my IPhone6

Alexandria M. Rhodes

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Re: Phone won't connect to Verizon service
vzw_customer_support
Customer Support

Alix24, thanks a bunch for this information as it does help. I want to help in every way so that means I need some help from you. I show that your last message was sent from the iPhone 6. Is it safe to assume you have access to the settings? If so, please go to Settings> General> Reset>Reset Network Settings. This will not erase anything on your device.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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