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Port number from AT&T to Verizon
Lemoser13
Member

We recently added a line from AT&T to our Verizon plan. The old AT&T phone (iPhone 4) is still receiving some phone calls and texts, however the new Verizon phone (iPhone 5S) is also receiving some phone calls and texts. Does anyone know how to stop the AT&T phone from receiving incoming texts and calls? No outgoing calls or texts can be made from the old AT&T phone.

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Re: Port number from AT&T to Verizon
vzw_customer_support
Customer Support

Lemoser13,


We definitely want to make sure you only receive messages to the device that you use. Do you know if the previous phone was using iMessage? If so, you can deregister the previous phone to ensure the messages do not continue to send to that device. See Apple's site to see how here https://selfsolve.apple.com/deregister-imessage.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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