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Replace,net phone
Araceli1
Member

My phone is damaged bad. I have insurance on it but I've read online to file a claim. I honestly do not have time to wait to get a new one in. Can I get a replacement in store?

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Re: Replace,net phone
Snn5
Sr. Leader

No, the claim must be filed with the insurer, Asurion or Apple, whichever one you went with.  Usually, a replacement is sent either overnight or 2 day Express.  Stores will not handle insurance claims other than to help you file one but you can do so here:

Mobile Protection Insurance - Technology Warranty Support | Asurion

or here:

:: Apple - Support - Sorry ::

Official Apple Support

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