Retiredcarrier7

[Retiredcarrier7]

Why are some calls not coming through to me when they always have in past? Even my gated community won't call to my iPhone I'm told goes straight to voicemail , doesn't ring

[vzw_customer_support]

Retiredcarrier7 that is not how it should be! How long has it been like this? Being within a gated community there often it not an actual tower within the community itself. Has there been any changes to the phone (new software or apps) or the actual area that you are aware of?
BryanS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Retiredcarrier7]

No, nothing new. People have to input my code, then it automatically dials my cell # then I answer, hit "9" to let them in. But it's not working. Talked w other people in community, they have no probs. not just my gate, few people call me, goes straight to voicemail, . Never happened before abt month ago. I've done nothing, with phone

[vzw_customer_support]

Retiredcarrier7 I am sorry that the gated calls are not going through. It seems like this is effecting your other calls too! What model of iPhone do you have? When is the last time you backed-up the phone & updated through iTunes?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Retiredcarrier7]

Uhh I'm 65 don't know how or what that means, to back up phone. Sorry

Sent from my iPhone

[vzw_customer_support · Accepted solution]

No need to apologize! I have you covered. Let me get the steps for backing up your iPhone with iTunes and making sure your operating software is completely up to date. Prior to doing this lets also make sure your phone is backed up to the iCloud http://www.verizonwireless.com/support/knowledge-base-49871/

Then you can check for and update your iPhone operating system following the instructions in this link
http://www.verizonwireless.com/support/knowledge-base-39929/

BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!