Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Returned 4 phones for $700 bill credits on each only gave us two credits

Went to Verizon store and took advantage of a $700 bill credit promo.  My family has 4 iphones all qualified for this credit. 

Sent all 4 of them in the same box given to us by the store manager.

Two received bill credits and two lines did not.

Going on the third month trying to get this corrected.  CSR's credit the bill only to have it change the month after with a bill back.

Either return the two phones you have in your possession (they have a value and you can't just keep them) or put the credits back on those two lines.

If this isn't corrected this will be considered a "taking" or theft of services and you will be reported to the attorney general of the the State of New York.



Re: Returned 4 phones for $700 bill credits on each only gave us two credits
Customer Support

Making sure that you get the promotion that you qualify for is priority. Can you share more details about the 2 devices that did not receive a credit? For instance, was our support able to locate the devices in our warehouse? Please elaborate further. -Gina