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Returned 4 phones for $700 bill credits on each only gave us two credits
gdm64
Member

Went to Verizon store and took advantage of a $700 bill credit promo.  My family has 4 iphones all qualified for this credit. 

Sent all 4 of them in the same box given to us by the store manager.

Two received bill credits and two lines did not.

Going on the third month trying to get this corrected.  CSR's credit the bill only to have it change the month after with a bill back.

Either return the two phones you have in your possession (they have a value and you can't just keep them) or put the credits back on those two lines.

If this isn't corrected this will be considered a "taking" or theft of services and you will be reported to the attorney general of the the State of New York.

 

 

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Re: Returned 4 phones for $700 bill credits on each only gave us two credits
vzw_customer_support
Customer Support

Making sure that you get the promotion that you qualify for is priority. Can you share more details about the 2 devices that did not receive a credit? For instance, was our support able to locate the devices in our warehouse? Please elaborate further. -Gina

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