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Ring Spotlight Camera Notifications
BE_COOL_HONEYBUNNY

I am not receiving any alerts from my Ring app. I have all of the notifications set up correctly (in the app and phone). I've rebooted the app and the phone and nothing has worked. Anyone else unable to get Ring notifications? I believe the issue is with the phone and not the camera (it records video and the spotlight works) and I don't want to have to buy a new phone just to get my Ring notifications. Thanks!!

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Re: Ring Spotlight Camera Notifications
vzw_customer_support
Customer Support

BE_COOL_HONEYBUNNY,

We want to make sure you are getting all of your notifications. Let's work together to get to the bottom of this. What model iPhone do you have? What software version is the phone currently on? Here is a link from Ring for troubleshooting not receiving notifications. http://spr.ly/6582DOEPw

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ring Spotlight Camera Notifications
BE_COOL_HONEYBUNNY

I have iPhone 6 Plus. iOS is 11.2.5 All of my other notifications work fine (text, phone, Facebook, Twitter). The only one that works “half way” is Instagram ( don’t get a sound or banner alert, just the little red number on the app icon). I get nothing for Ring. If I go into a Verizon store, will they be able to help me?

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Re: Ring Spotlight Camera Notifications
vzw_customer_support
Customer Support

Thanks for the feedback provided BE_COOL_HONEYBUNNY. You can stop into a Verizon store if you'd like, but we can always provided assistance through this channel as well as we appreciate your time. Have you attempted to delete the applications and re-install them to make sure it's not the application causing the issue? I provided a link for the next step we can take to resolve your issue. https://www.verizonwireless.com/support/knowledge-base-207095/

 

AlanS_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ring Spotlight Camera Notifications
bd94s10
Sr. Member

So just to be clear your talking about the Ring doorbell correct? Here is an article I had saved. I'm planning to purchase the Ring Doorbell 2 in the coming weeks.

https://support.ring.com/hc/en-us/articles/210052646-Understanding-Notifications-for-Ring-and-Motion...

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