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Screen freeze during iPhone 6S set up
jeffbissell
Member

Everything seemed to be going swimmingly with my iPhone 6S setup, when suddenly the screen froze--white with the black Apple icon--and now it is unresponsive.

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Re: Screen freeze during iPhone 6S set up
vzw_customer_support
Customer Support

Jeffbissell

A new phone should be a fun and exciting experience! Lets get this working for you. What happens when you press and hold the Home and Power buttons together for 15 seconds and then let go? If nothing changes, try plugging the phone in to a power outlet and try again.

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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