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Screen is black but the phone is on.
Mommyof6
Member

Screen is black and we can't see anything. The iPhone 5c still vibrates when I receive texts but I cannot read them or reply. What is wrong and how do I fix it? Go to Verizon? Or the Apple Store?

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Re: Screen is black but the phone is on.
mama23dogs
Sr. Leader

IT sounds like accessabilty is on.  Try triple clicking on the home button.

IF that fails, you may have to factory reset and restore from a previous backup

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Re: Screen is black but the phone is on.
vzw_customer_support
Customer Support

Mommyof6, great suggestions by Mama23dogs. We know that you need to see that screen to use your phone. Have you had any success with these steps? Do you recall any new software, games or apps added recently?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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