I have two contacts on the same Verizon account that I can not directly call or text (my father). I receive their text and their phone calls go directly to my voice mail. When I try to send a message it looks/sounds like it sends then turns green to say sent as text instead of an imessage. When I call it goes directly to their voice mail. I have checked their iphones and I am not blocked on either of them. We are both Verizon users. Have you heard of this before. This has been going on for about 6 months and I cannot find a clear answer to this. I have tried several steps such as restarting phones, etc., but nothing has worked. HELP!
I would say that they have your number blocked somehow, but it also sounds like you have already gone through most of the troubleshooting steps I would have tried. Are they are the same account as you? I wasn't entirely sure based on your description.
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SCORSUR26, I would be just as concerned with my messages and calls being affected in this way, especially between family members. Ann154 asked great clarifying questions regarding this experience. In addition, I recommend checking our Call & Message Blocking services through My Verizon: https://www.verizonwireless.com/support/block-numbers/
While the blocks sound like they are based from the phone/Apple ID itself (due to calls going to voicemail/iMessages not sending) it is worth a shot to ensure there isn't a block set up from our end. Our block would stop calls and texts from coming through, but we would not be able to block iMessage.
Please keep us posted.
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